Phone Number Restrictions

Understanding phone number legal responsibilities

Restrictions

There can be legal restrictions to owning a local telephone number, and here at Imperacom we work hard to ensure our clients are made aware of any legal or security issues right from the beginning.
See the comprehensive list by country below to ensure your security, and don't hesitate to contact one of our friendly team should you require further information to assist with any legal or security issues. We are currently able to offer a local presence solution in the Netherlands, Germany, France and Norway.

Restrictions by Country

  • Argentina
  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • Chile
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominican Republic
  • El Salvador
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Malta
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Pakistan
  • Panama
  • Peru
  • Poland
  • Puerto Rico
  • Romania
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Kingdom
  • United States

United Kingdom

Legal Restriction(s)

No restriction reported

Service Restriction(s)

Toll free numbers are reachable from fixed line phones and mobiles. They are not reachable from payphones.

Local NRA

Office of Communications
(Ofcom)
Telephone: +44 20 7981 3000
Website: http://www.ofcom.org.uk

Argentina

Legal Restriction(s)

Only 822 numbers can be used with calling cards applications. Local numbers and toll free 800 numbers cannot be used for calling card applications.

Service Restriction(s)

Toll free numbers are reachable from fixed phones only. They are not reachable from mobile phones or from payphones.

Local NRA

Comision Nacional de Comunicaciones
(CNC)
Telephone: +54 11 4347 9544
Website: http://www.cnc.gov.ar

Austria

Legal Restriction(s)

No restriction reported.

Service Restriction(s)

Toll free numbers are reachable from fixed line phones only. They are not reachable from mobile phones or payphones.

Local NRA

Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR)
Telephone: +43 1 580 58 0
Website: http://www.rtr.at

Australia

Legal Restriction(s)

For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Registry within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s)

Toll free numbers are not internationally reachable and can only be used in Australia.

Local NRA

Australian Communications and Media Authority
Telephone: +61 2 6219 5555
Website: http://www.acma.gov.au

Bahrain

Legal Restriction(s)

No restriction reported

Service Restriction(s)

Toll free numbers are reachable from fixed line phones and payphones only. They are not reachable from mobile phones.

Local NRA

Telecommunications Regulatory Authority (TRA)
Telephone: +973 1752 0000
Website: http://www.tra.org.bh

Belgium

Legal Restriction(s)

For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Registry within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s)

Service issues have been reported when dialing the 078 numbers from several carriers outside Belgium. This problem will continue to be intermittent as it is outside of our direct control.

Local NRA

Belgian Institute for Post and Telecommunications (BIPT)
Telephone: +32 2 226 88 88
Website: http://www.bipt.be

Brazil

Legal Restriction(s)

STFC license needed for calling card applications.

Service Restriction(s)

Due to some interconnection issues, Porto Alegre DIDs (area code 51) may not be reachable from some PSTN/Mobile carriers inside and outside of Brazil.

Local NRA

Agencia Nacional de Telecomunicacoes (ANATEL)
Telephone: +55 61 312 2336
Website: http://www.anatel.gov.br

Bulgaria

Legal Restriction(s)

No restriction reported.

Service Restriction(s)

Local NRA

Communication Regulation Commission 
Telephone:
Website: http://www.crc.bg

Canada

Legal Restriction(s)

Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year, as reported to the CRTC under the contribution regime, is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).

Service Restriction(s)

Toll free numbers are reachable from Canada and from the US (mainland, Hawaii and Alaska).

Local NRA

Canadian Radio and TV Commission (CRTC)
Telephone: +1 819 997 0313
Website: http://www.crtc.gc.ca/

Chile

Legal Restriction(s)

No restiction reported.

Service Restriction(s)

DIDs come with 2 channels each and are limited to 2 simultaneous calls each.

Local NRA

Subsecretaria de Telecommunicacaiones (SUBTEL)
Telephone: +56 2 421 30 00
Website: http://www.subtel.gob.cl/

Croatia

Legal Restriction(s)

No restriction reported.

Service Restriction(s)

Toll free numbers are reachable from fixed line phones and payphones. They are not reachable from mobile phones.

Local NRA

Hrvatska agencija za telekomunikacije
Telephone: +385 1 4896 000
Website:
http://www.hakom.hr/

Cyprus

Legal Restriction(s)

Calling cards applications can be provided with Toll free numbers only. Company must also be registered with the Cyprus NRA (CYTA).

Service Restriction(s)

Toll free numbers are reachable from fixed line phones only. They are not reachable from mobile phones or payphones.

Local NRA

Office of the Commissioner of Electronic Communications and Postal Regulation (OCECPR)
Telephone: +357 22693000
Website: http://www.ocecpr.org.cy

Czech Republic

Legal Restriction(s)

Local Czech address required for geographical numbers.

Service Restriction(s)

Toll free numbers are reachable from fixed line phones and payphones. They are not reachable from mobile phones.

Local NRA

Czech Telecommunication Office
Telephone: +420 224 004 111
Website: http://www.ctu.cz

Denmark

Legal Restriction(s)

No restriction reported.

Service Restriction(s)

Toll free numbers are reachable from fixed line phones only. They are not reachable from mobile phones or payphones.

Local NRA

Danish Business Authority
Telephone: +45 35 29 10 00
Website: http://www.dba.erhvervsstyrelsen.dk/

Dominican Republic

Legal Restriction(s)

DIDs cannot be used for calling card applications.

Service Restriction(s)

When numbers are called from AT&T, the CLI does not display the last digit of the calling number.

Local NRA

Instituto Dominicano de las Telecomunicaciones
Telephone:
Website: http://www.indotel.gob.do/

El Salvador

Legal Restriction(s)

DIDs cannot be used for calling card applications.

Service Restriction(s)

T38 is supported.

Local NRA

Superintendencia General de Electricidad y Telecommunicaciones
Telephone: +503 257 44 38
Website: http://www.siget.gob.sv

Estonia

Legal Restriction(s)

No restriction reported.

Service Restriction(s)

T38 is not supported.

Local NRA

Estonian Technical Surveillance Authority
Telephone: +372 667 2080
Website: http://www.tja.ee

Finland

Legal Restriction(s)

For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Registry within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s)


T38 is not supported.

Local NRA

Finnish communication regulatory authority (FICORA)
Telephone: +358 9 6966 500
Website: http://www.ficora.fi

France

Legal Restriction(s)

For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to Registry the required address before activating the number and keep the information updated during use.

Service Restriction(s)

T38 is supported.

Local NRA

Autorite de regulation des Communications electroniques et des Postes
Telephone: +33 1 40 47 70 00
Website: http://www.arcep.fr/

Germany

Legal Restriction(s)

For geographical numbers, a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.

Service Restriction(s)

T38 is supported.

Local NRA

Federal Network for Electricity, Gas, telecommunications, Post and Railway (BnetzA)
Telephone: +49 2 28 14 0
Website: http://www.bundesnetzagentur.de

Greece

Legal Restriction(s)

For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Registry within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s)

T38 is not supported.

Local NRA

National Telecommunications Commission (NTC)
Telephone: +30 210 615 1000
Website: http://www.eett.gr

Hungary

Legal Restriction(s)

For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Registry within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s)

Temporary reachability issues have been reported when calling from T-Mobile.

Local NRA

National Media and Infocommunications Authority, Hungary
Telephone: +36 1 375 7777, +36 1 457 7100. Voxbone direct line for NP inquiries in Hungary: +36 1 701 0000
Website: http://www.nmhh.hu

Ireland

Legal Restriction(s)

For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Registry within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s)

Toll free numbers are reachable from fixed line phones and payphones. They are not reachable from mobile phones.

Local NRA

Commission for Communications Regulation (ComReg)
Telephone: +353 1 804 9600
Website: http://www.comreg.ie

Israel

Legal Restriction(s)

No restriction reported.

Service Restriction(s)

Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).

Local NRA

Ministry of Communications (MIC)
Telephone:
Website: http://www.moc.gov.il

Italy

Legal Restriction(s)

For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Registry within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s)

199 numbers are reachable from Italy only.

Local NRA

L'Autorita per le Garanzie nelle Communicazioni (AGCOM)
Telephone: +39 06 696 441
Website: http://www.agcom.it

Japan

Legal Restriction(s)

No restriction reported.

Service Restriction(s)

Toll free numbers are reachable from fixed line phones only. They are not reachable from mobile phones or payphones.

Local NRA

The Ministry of Internal Affairs and Communications
Telephone:
Website: http://www.soumu.go.jp

Latvia

Legal Restriction(s)

No restriction reported.

Service Restriction(s)

T38 is not supported.

Local NRA

Public Utilities Commission or PUC (Sabiedrisko Pakalpojumo Regulesanas Komisija
Telephone:
Website: http://www.sprk.gov.lv/

Lithuania

Legal Restriction(s)

No restriction reported.

Service Restriction(s)

T38 is not supported.

Local NRA

Communications Regulatory Authority of the Republic of Lithuania (RRT)
Telephone: +370 5 210 56 33
Website: http://www.rrt.lt

Malta

Legal Restriction(s)

No restriction reported.

Service Restriction(s)

T38 is not supported.

Local NRA

Malta Communications Authority (MCA)
Telephone: +356 21 336 840
Website:http://www.mca.org.mt/

Mexico

Legal Restriction(s)

DIDs for Mexico cannot be assigned to companies based in Mexico or to companies that have business operations in Mexico.

Service Restriction(s)

Reachability issues have been reported when dialing from outside Mexico.

Local NRA

Comision Federal de Telecomunicaciones (CFT)
Telephone: +52 5 261 4000
Website:http://www.cft.gob.mx/

Netherlands

Legal Restriction(s)

For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to Registry the required address before activating the number and keep the information updated during use.

Service Restriction(s)

Toll free numbers are reachable from fixed line phones only. They are not reachable from mobile phones or from payphones.

Local NRA

Authority for Consumers & Markets (ACM)
Telephone: +31 70 7222 000
Website: https://www.acm.nl/

New Zealand

Legal Restriction(s)

No restriction reported.

Service Restriction(s)

Toll free numbers are reachable from fixed line phones only. They are not reachable from mobile phones or from payphones.

Local NRA

Commerce Commission
Telephone: +64 4 924 3600
Website: http://www.comcom.govt.nz

Norway

Legal Restriction(s)

For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Registry within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s)

T38 is supported.

Local NRA

Norwegian Post and Telecommunications Authority
Telephone: +47 22 82 46 00
Website: http://www.npt.no/

Pakistan

Legal Restriction(s)

DIDs cannot be used for calling-card applications.

Service Restriction(s)

DTMF not supported.

Local NRA

Pakistan Telecommunications Authority
Telephone: +92 51 2878125
Website: http://www.pta.gov.pk/

Panama

Legal Restriction(s)

End-user address required for geographical numbers.

Service Restriction(s)

Reachability issues have been reported when dialing from outside Panama.

Local NRA

Autoridad Nacional de los Servicios Publicos
Telephone: +507 278-4500
Website: http://www.asep.gob.pa/

Peru

Legal Restriction(s)

DIDs cannot be used for calling-card applications.

Service Restriction(s)

No CLI guaranteed.

Local NRA

Organismo Supervisor de Inversion Privada en Telecomunicaciones (OSPITEL)
Telephone: +51 1 421 4152
Website: http://www.osiptel.gob.pe/

Poland

Legal Restriction(s)

No restriction reported.

Service Restriction(s)

T38 is not supported.

Local NRA

Office of Electronic Communications
Telephone: +48 22 53 49 156
Website: http://www.en.uke.gov.pl

Puerto Rico

Legal Restriction(s)

No restriction reported.

Service Restriction(s)

T38 is not supported.

Local NRA

Junta Reglamentadora de Telecomunicaciones
Tel: +1 787 756 0804
Website: http://www.jrtpr.gobierno.pr

Romania

Legal Restriction(s)

DIDs cannot be used for calling-card applications.

Service Restriction(s)

031 Numbers not reachable from UPC, RDS and Digimobile.

Local NRA

National Regulatory Authority for Communications
Telephone: +40 021 30 75
Website:http://www.ancom.org.ro/

Singapore

Legal Restriction(s)

The user shall provide name and address, passport number or business registration number. The customer will transmit to Registry the documents justifying that the information is valid and correct before activation and keep the information updated during use.

Service Restriction(s)

T38 is not supported.

Local NRA

Info-Communications Development Authority (IDA)
Telephone: +65 211 0888
Website: http://www.ida.gov.sg/

Slovakia

Legal Restriction(s)

For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Registry within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s)

Toll free numbers are reachable from fixed line phones and payphones. They are not reachable from mobile phones.

Local NRA

Telecommunication Office of the Slovak Republic
Telephone: +421 2 57 881 111
Website: http://www.teleoff.gov.sk/

Slovenia

Legal Restriction(s)

No restriction reported.

Service Restriction(s)

T38 is not supported.

Local NRA

Agencija za posto in elektronske komunikacije Republike Slovenije
Telephone: +386 1 583 63 00
Website: http://www.apek.si/

Spain

Legal Restriction(s)

For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Registry within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s)

901 and 902 national numbers are not reachable from mobiles.

Local NRA

Comision del Mercado de las Telecomunicaciones (CMT)
Telephone: +34 93 603 61 65
Website: http://www.cmt.es

Sweden

Legal Restriction(s)

For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Registry within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s)

Toll free numbers are reachable from fixed line phones only. They are not reachable from mobiles or from payphones.

Local NRA

National Posts & Telecommunications Agency (PTS)
Telephone: +46 8 678 5500
Website: http://www.pts.se

Switzerland

Legal Restriction(s)

For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to Registry within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s)

T38 is not supported.

Local NRA

Federal Office for Communications (BAKOM-OFCOM)
Telephone: +41 32 327 55 11
Website: http://www.admin.ch/bakom

Turkey

Legal Restriction(s)

Cannot be used for calling cards applications.

Service Restriction(s)

DIDs come with 2 channels each and are limited to 2 simultaneous calls each.

Local NRA

BTK
Telephone: +903122947200
Website: http://eng.btk.gov.tr/

United States

Legal Restriction(s)

No restriction reported.

Service Restriction(s)

Toll free numbers are reachable from the US (mainland, Alaska and Hawaii) only.

Local NRA

Federal Communications Commission (FCC)
Telephone: +1 888 225 5322
Website: http://www.fcc.gov/

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Features

Important Notice

This information has been provided for the purpose of addressing some potential legal and service restrictions issues that are directly related to services provided by Imperacom.It also contains details of each National Regulatory Authority (NRA) for which Imperacom provides a global phone number within the respective country or region.

  1. Triggering Call Back Services
  2. Accepting Reverse Charge calls
  3. Providing access to any emergency service calls

You are required to abide by these recommended guidelines.

Emergency Calls Warning

Imperacom re-direction service must not be used to divert calls to any emergency service number. Imperacom also makes no guarantees that emergency services numbers will be accessible through our telecommunications network.

In general, trigged Call Back services will not work with the Imperacom system. In the event that you implement such a system using Imperacom' system infrastructure, we cannot ensure that such as a system will continue to work or operate reliably, and we cannot offer any Technical Support for this type of service.

Disclaimer

Imperacom makes no guarantees that the information provided on this page is complete, accurate or update to date. The information on this page may be updated from time to time.The information on this page is intended to provide customers with information in relation to the regulatory framework provided by each respective National Regulatory authority. This information also has no legal standing and it is not intended as a substitute for any legal advice.You are solely responsible for the operation of your global telephone number(s), and for complying with any applicable legal and regulatory provisions. You should be aware that you may also be responsible for applying and obtaining licenses in respective geographic jurisdictions. Imperacom highly recommend that you seek independent legal advice in relation to the regulatory obligations and restrictions before using any of our services.Imperacom also recommend that you regularly visit this page as information will be updated frequently.

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